Refund Policy

Our refund policy is designed to protect user rights while ensuring service sustainability. We promise:

• Fair and Transparent - All refund conditions are clear and explicit
• Timely Processing - Process refund requests within specified timeframes
• Multiple Options - Support various refund methods
• Professional Service - Provide professional customer support

We reserve the right to adjust the refund policy based on specific circumstances, but will notify users in advance.

You may request a refund in the following situations:

Service Quality Issues
• Service cannot be used normally or has major defects
• Service results significantly differ from description
• Technical failures causing service interruption for more than 24 hours

User Rights Protection
• Unauthorized charges
• Duplicate charges
• Remaining fees after service cancellation

Other Reasonable Circumstances
• Other situations covered by consumer protection laws
• Reasonable refund requests approved by our customer service team

We cannot provide refunds in the following situations:

Used Services
• Completed AI generation tasks
• Downloaded content or files
• Consumed service quotas

Violation of Terms
• Behavior violating terms of service
• Malicious use or abuse of services
• Providing false information

Time Limitations
• Requests exceeding refund application deadline
• Services purchased more than 30 days ago (except special circumstances)

Third-Party Services
• Services provided by third-party partners
• External payment processing fees

To request a refund, please follow these steps:

Step 1: Submit Application
• Submit refund request via customer service email or contact form
• Provide order number, purchase time, and other relevant information
• Explain the reason for refund in detail

Step 2: Review Process
• We will review your application within 1-2 business days
• Additional supporting materials may be required
• Review results will be notified via email

Step 3: Refund Execution
• After approval, we will initiate the refund process
• Refund will be returned to your original payment account
• You will receive a refund confirmation email

Refund times vary depending on payment methods:

Credit/Debit Cards
• Processing time: 3-5 business days
• Arrival time: Depends on bank processing speed

PayPal
• Processing time: 1-2 business days
• Arrival time: Instant

Other Payment Methods
• Processing time: 5-7 business days
• Specific time depends on payment provider

Important Notes
Refund times may be delayed due to bank processing, holidays, and other factors. If you don't receive your refund within the expected timeframe, please contact us promptly.

We support refunds for the following payment methods:

Supported Payment Methods
• Visa, MasterCard, American Express
• PayPal
• Apple Pay, Google Pay
• Bank transfer (selected regions)

Refund Methods
• Original Route - Refund will return to original payment account
• Bank Transfer - Available for special circumstances
• Account Balance - Option to refund to platform account balance

Fee Information
Generally, we cover refund processing fees. However, for malicious refunds or violations, corresponding processing fees may be deducted.

The following special circumstances will be handled according to respective rules:

Partial Refunds
• Partial refunds available when service is partially used
• Refund amount calculated based on actual usage
• Usage records required as evidence

Dispute Resolution
• Disagreements with refund decisions can request secondary review
• Provide additional evidence to support your application
• Third-party mediation available when necessary

Legal Disputes
• Refund requests involving legal disputes will be handled through legal procedures
• We reserve the right to resolve disputes through legal channels
• Users may also protect their rights through legal means

To request a refund or if you have related questions, please contact us through:

• Customer Service Email: [email protected]
• Live Chat: Through the customer service window at the bottom right of the website
• Contact Form: Visit our contact page
• Business Hours: Monday to Friday 9:00-18:00 (UTC+8)

We promise to respond to your refund request within 24 hours and process it as quickly as possible.